To help you understand why villas are the perfect choice for a private, comfortable, and luxurious holiday, here are the Frequently Asked Questions on the general information on villas and the standard operating procedures. Whether it’s your first time to book a private villa rental for your holiday or your first time to book with The Luxury Signature, these FAQ’s will serve as your basic guide to pursuing a luxury vacation to your dream destination. Stay at a villa once and you’ll never look at hotels the same way again.
The Luxury Signature is a full-service villa rental company featuring the most luxurious and exclusive villa rentals in Asia and Europe. We specialize in villas with a minimum of 4 to up to 10 bedrooms, with a dedicated full-time staff that includes a chef, a house manager, housekeepers, and a concierge. The Luxury Signature caters to the discerning traveler who wants the best modern amenities and features that are typically found in luxury resorts but offered in a more private, exclusive, and intimate setting.
A villa is a luxurious home or house designed for the upper class. Villas first came into prominence during ancient Roman times when wealthy citizens had luxury homes in the countryside to refresh and unwind from their day-to-day activities. These homes typically featured grand architecture and design, as well as expansive landscaping.
Today, villas are considered as private and luxury residences that feature elegant furnishings, modern and state-of-the-art appliances, lush and manicured gardens, terraces or balconies with breathtaking views, water features such as a pond, fountain, and/or swimming pool, spa features such as a sauna room, a massage room, Jacuzzi, and some other facilities.
Private luxury villa rentals, also known as holiday homes or vacation rentals, are privately-owned villas that are available for rent for short periods of time. These villas can have one bedroom up to 10 bedrooms, or even more.
Related: 5 Basic Qualities of What We Consider a Luxury Villa
Our collection types, Premium, Signature and Deluxe signify the varied levels of luxury available within our properties. These levels may be influenced by various factors, including service quality, maintenance standards, available facilities, privacy considerations, and other pertinent elements.
Learn more about how our Collections differ.
Private luxury villa rentals are situated in various locations, each offering a unique experience:
Beachfront Villas – These villas are located directly on the beach, providing direct access to the sand and sea. They offer unobstructed ocean views and are ideal for families and water sports enthusiasts.
Oceanfront Villas – Situated beside the sea but not necessarily on a beach, these villas may be perched on cliffs or rocky shorelines. They provide stunning panoramic ocean views and a sense of exclusivity.
Oceanview Villas – Found on elevated areas such as hillsides, these villas offer expansive views of the ocean from a distance, providing privacy and a serene ambiance.
Hilltop Villas – Positioned on hills or mountains, these villas boast breathtaking views of the surrounding landscape, including the ocean, forests, or nearby islands. They are perfect for those seeking a tranquil retreat.
Each villa type provides a distinct setting to match different preferences, whether it’s immediate beach access, panoramic ocean views, or a peaceful hillside escape.
Related: Defining Oceanfront, Oceanview, and Beachfront Luxury Villas, Choosing Between Hilltop Villas & Beachfront Villas
There are many things to consider when booking or choosing the right luxury villa. First you need to identify your wants and needs. How many guests you will be traveling with, do you wish to be near the beach or the sea, or you’d prefer to be on the hillside or hilltop? Are you traveling with someone who needs special attention or maybe toddlers and kids?
The easiest way to find the perfect luxury villa is to let our villa specialist know every single detail that we need to know about the configuration of your group and your plans when you are at the villa or in the destination. Then once we know what you need, we will help you find that perfect villa that will match according to your requirements.
Not all villas are designed to be child or kid friendly. Always inform your agent or the company you are dealing with if you are traveling with children or babies. There are many villas in Phuket, Koh Samui, and Bali that are kid friendly, especially the ones that are built on flat ground, mostly beachfront villas. For more information on how to know if a villa rental is child-friendly or not, read this.
Yes, child policies may vary depending on the villa. Generally, children aged 0 to below 2 years are allowed to stay free of charge, with a maximum of 2 infants allowed per villa, when sharing existing bedding with parents or using a baby cot (subject to availability). Children aged 2–11 years are usually charged the child rate, while guests aged 12 years and above are typically charged the adult rate.
We understand the importance of comfort and safety for senior family members. Some villas offer features such as wheelchair access, ramps, and handrails in bathrooms, ensuring accessibility. We can also provide villas with minimal stairs and tranquil environments for added peace of mind.
Yes, we conduct regular inspections to ensure that each villa meets our high standards of quality, safety, and cleanliness. Our dedicated team ensures that all amenities are in excellent condition, and any necessary improvements are made promptly.
All villas prohibit smoking in any indoor areas at the villas. However, there are many outdoor areas at the villa where guests are allowed to smoke.
Pets are generally not allowed at the villas, as there are concerns about potential damage to the property, maintaining high hygiene standards, and ensuring the comfort of all guests. Managing pet-related needs can also add complexity, particularly when catering to a diverse clientele with varying allergies or preferences towards animals.
While this policy helps maintain a peaceful and pristine environment for everyone, guests are encouraged to inquire further about any specific villa policies or special arrangements that may be available.
Reservations can be made directly through our website, by contacting our villa specialists, or via email. Our team will assist you in finding the perfect villa based on your preferences and guide you through the booking process.
Yes, most villas have a minimum stay requirement that varies depending on the season and the villa. Generally, a minimum of 3 nights is required, but this may increase during peak periods such as Christmas and New Year.
A security deposit is required before your arrival to cover potential damage or extra charges. The deposit is authorized on your credit card before arrival or can be paid upon arrival. It will be refunded upon check-out, unless there are damages or unpaid charges. If there is damage, the cost will be deducted from the deposit. Any remaining balance will be your responsibility. The deposit may also cover unpaid costs like extra guests or event fees.
You can contact our reservation team via email or through the inquiry forms on our website. Our villa specialists are available to assist you daily and will respond promptly to all inquiries.
Yes, we offer the option to place a villa on hold for a short period, typically 48 hours, while you finalize your travel plans. Please note that this is subject to availability and may not apply during peak seasons.
Yes, a security deposit may be required depending on the villa. This deposit is held as a safeguard against potential damage, missing items, or violations of villa policies during your stay. The amount and terms vary per property and will be communicated to you during the booking process.
Yes, once your payment is received, you will receive formal booking confirmation through email along with all relevant details about your stay.
Absolutely! Our team is here to help you customize your experience. From private chefs and spa treatments to personalized excursions, we can arrange a variety of services. Just let our team know what you’d like, and we’ll ensure it’s ready for your arrival.
Some of our villas are available for hosting special events, including weddings, corporate retreats, and milestone celebrations. Please inquire with our team about the details of your event, and we’ll provide tailored options.
Some villas charge a gathering fee for small-scale gatherings that exceed the standard guest capacity or involve outside service providers. This fee helps cover additional staffing and equipment needs and is typically applied when the guest count exceeds 20% of the villa’s standard capacity.
An event fee may apply for larger occasions like weddings or parties that go beyond the villa’s regular use. This fee helps cover additional operational support, property maintenance, and potential wear and tear. Specific rates and requirements vary depending on the villa and the type of event.
Yes, a 50% pre-payment of the total nightly rate is typically required to guarantee early check-in or late check-out. This ensures the villa is blocked off to accommodate your arrival or departure without scheduling conflicts.
To book a private luxury villa, start by browsing our premium listings in Phuket, Koh Samui, or Bali. Once you’ve found a villa you like, click the BOOK NOW or INQUIRE button on the villa’s page to fill out the inquiry form. After submitting the form, one of our villa specialists will get in touch within 24 hours to assist you further.
Once you’ve selected a villa, we’ll send you a booking agreement along with payment instructions. Your reservation will be confirmed once the payment is received. To help you further in your selection process, please read the 5 Important Points to Consider Before Booking a Luxury Villa.
We accept major debit and credit cards, including Mastercard, Visa, and American Express, for both online bookings and reservations made via email. Additionally, we also offer the option of bank transfer and Wise for your convenience.
Booking with a reputable and trusted company is key to ensuring a secure payment process. One of the best ways to verify a company’s credibility is by checking if they offer established and secure payment methods, such as credit cards and bank transfers—options typically provided by legitimate businesses.
At The Luxury Signature, we offer both credit card and bank transfer payment options, giving our guests the confidence and peace of mind that their transactions are safe and secure.
The currency for the rates are as follows: US Dollars ($) for villas in Phuket and Koh Samui, Bali villas, Japanese Yen (¥) for chalets in Niseko, and Euros (€) for chalets in Courchevel and Megève.
Rental payments must be completed in full before your stay—no payments of rental fee are accepted at the villa. Full payment is typically required 45 days prior to arrival. For more details, please refer to our Payment Terms or check with your villa specialist for complete payment details.
The price of a villa rental can vary depending on several factors, including the size of the property, the number of bedrooms, design and architecture, location, and the season of your stay (low, high, or peak).
At The Luxury Signature, rates typically range from USD 1,300 to USD 14,000 per night. Pricing may also be influenced by the number of guests and the length of your stay—longer stays often come with more favorable rates.
Booking through The Luxury Signature guarantees you’re working with a trusted company with a proven track record in the luxury villa industry. We take pride in earning numerous prestigious awards, including being named Best Luxury Brand in Asia in 2015, the Luxury Lifestyle Awards in 2018, and being recognized as Top Luxury Rental and Accommodation Services in Asia 2019. We were also awarded Best Luxury Villa Rental Services in Asia in 2021 and most recently, Best Luxury Full-Service Villa Rental Company in Asia in 2024.
Yes, you can cancel your booking; however, cancellation fees will apply. Policies may vary depending on the villa and season. In most cases, payments made are non-refundable, especially for cancellations made close to the arrival date or during peak periods like Christmas and New Year. Some villas may offer credit toward a future stay if cancellation is made well in advance.
We recommend reviewing the specific villa’s cancellation policy before booking and considering travel insurance for added protection.
In such cases, our standard cancellation policy will still apply. However, we can provide supporting documentation to help you with any insurance claims through your travel insurance provider.
We do not provide travel insurance. We strongly recommend that guests secure comprehensive travel insurance from a provider of their choice to cover any unexpected events that may affect their trip.
No. You do not share the villa with other guests. When you rent the villa, the entire property is only exclusive for your use including all facilities at the villa. However, while all facilities are private, the number of accessible bedrooms depends on the number booked. For instance, if a villa has 7 bedrooms but only 5 bedrooms are reserved and paid for, the remaining 2 bedrooms will not be accessible during your stay. This ensures pricing is aligned with occupancy and operational needs.
All villas are unique in design and architecture that applies the same way regarding facilities. The most prominent feature of a luxury villa rental is a private swimming pool, which is exclusive for your use and any member of your traveling group. Other facilities at the villa may include lounging areas, outdoor/indoor dining areas, private cinema room, entertainment/games area, private bar, sauna and steam, spa room, tennis court, etc.
Guests can also enjoy unique services such as customized excursions, in-villa wellness programs, and dedicated concierge assistance.
Some villas may not be equipped with features such as ground-floor bedrooms, ramps, or wide doorways to accommodate guests with mobility concerns. We recommend discussing your specific needs with us in advance, and we will be happy to make arrangements for villas that are better suited to your requirements. Your comfort and safety are our priority.
While many luxury villas offer exclusive access to amenities such as private swimming pools, gyms, and entertainment areas, it’s important to note that certain facilities may have specific usage guidelines or operating hours.
Additionally, some villas may have policies regarding noise levels or the use of amenities during late hours to ensure a comfortable environment for all guests.
“In-villa” facilities refer to amenities that are exclusive to a specific villa, such as a private pool, gym, or cinema, and are for the sole use of the guests staying in that villa. In contrast, “in-estate” facilities are shared amenities available to all guests within a group of villas in the same estate, such as a communal gym, tennis court, or clubhouse.
Unlike beachfront villas with direct access to the sand and shore, “Sea Access” or “Access to Ocean” refers to villas that offer a designated pathway or steps leading directly to the open water, suitable for swimming or kayaking.
Please note: Sea conditions may vary depending on weather and tides. Guests should exercise caution and check the area for safety before entering the water.
Yes, high-speed wireless Internet throughout the villa is available for free unless stated otherwise.
Most villas are equipped with international plug sockets. For specific requirements, please reach out to your Guest Experience specialists for assistance.
All villas in Phuket, Koh Samui, and Bali under The Luxury Signature portfolio are with a full-time staff that is inclusive in the rental price. The staff includes a dedicated chef, villa manager, housekeepers, and concierge. Other staff at the villa may include or can be requested at an additional cost such as a butler, driver, masseuse, and other services that will be discussed with you by our villa specialist during the booking process. On the other hand, our Niseko chalets all come with a dedicated concierge and with a private staff that is available at an extra cost upon request.
While gratuities are not mandatory, it is a thoughtful way to show appreciation for excellent service. More on gratuities and staff appreciation.
Yes, daily housekeeping is included unless specified otherwise. Housekeepers ensure the villa remains tidy and fresh throughout your stay.
While not all in-villa staff members are fluent in English, each villa is guaranteed to have an English-speaking villa manager to assist with communication and coordination. Other team members, such as chefs and housekeepers, may have varying levels of English proficiency, but are trained to provide excellent service and support under the villa manager’s guidance.
The accommodation of villa staff on the property varies depending on the villa’s size, location, and specific policies. In regions like Asia, villas often employ dedicated staff, including chefs and housekeepers, to cater to guests’ needs. However, the number of staff and their on-site presence can differ among villas.
It’s advisable to inquire about the specific staffing arrangements of your chosen villa to set appropriate expectations for your stay.
The villa manager acts as the guest’s main point of contact. They oversee daily operations—from coordinating staff like housekeeping, chefs, and gardeners, to ensuring villa maintenance. They anticipate guest needs, handle any issues, facilitate special requests, and make sure everything runs smoothly so guests can relax and enjoy their stay.
Related: The Staff Involved in a Luxury Villa Rental Operation
Yes, these contact details will be made available 3 days prior to arrival.
Yes, guests can request an all-female staff for their villa stay. However, such requests are subject to availability and may incur additional charges. It’s advisable to communicate such preferences well in advance to allow the management sufficient time to accommodate the request.
While some villas may offer a complimentary continental breakfast, other meals and drinks are not included in the rental price. Guests can choose to do their own shopping or have the villa staff handle it, typically with a service charge of up to 20% of the total cost.
The in-villa chef can prepare and cook any meals you desire at no extra cost, including accommodating dietary restrictions, food allergies, or special meal requests if communicated in advance. More on food service at villas, meal arrangements, and special dietary requirements.
Only one of our villas is equipped with a washing machine, which guests can use themselves or request assistance from the in-villa staff. For all other villas without laundry machines, basic laundry service can be arranged through partner laundry shops nearby for an additional cost. For more extensive laundry or dry-cleaning needs, our dedicated Guest Experience Specialist is available to assist with suitable arrangements.
Yes, a cash float is typically required upon arrival to cover in-villa expenses such as groceries, transportation, or other incidental costs during your stay. The required amount may vary depending on the villa. A summary of expenses and any remaining balance will be settled at the end of your stay.
During your stay at a luxury villa with The Luxury Signature, a wide range of activities and services can be arranged to enhance your experience. These include private chef services, in-villa spa treatments, private yoga or fitness sessions, personalized island tours, yacht charters, cultural excursions, and adventure activities such as snorkeling, diving, or hiking. The villa concierge team can tailor experiences to your preferences, ensuring a seamless and memorable stay.
Related: Activities To Do in a Private Villa Guaranteed to Bring the Family Together
Private luxury villas are ideal venues for various special events, including weddings, honeymoons, corporate retreats, anniversaries, family reunions, holiday celebrations, bachelor and bridal parties. These exclusive properties offer privacy, stunning locations, and personalized services to create unforgettable experiences.
Hosting an event at a private villa allows guests to enjoy a bespoke celebration with tailored amenities, scenic backdrops, and a dedicated team to ensure a seamless occasion. Depending on the scale and nature of the event, additional fees may apply:
Related: Special Events that Can Be Celebrated at Private Luxury Villas
Most of the villas offer a complimentary two-way airport transfer, providing guests with a convenient and stress-free travel experience. A private vehicle with a professional driver will be arranged to pick up guests upon arrival and transport them directly to the villa, as well as take them back to the airport upon departure. For villas that do not include this service, airport transfers can still be arranged upon request for an additional fee, ensuring a smooth and comfortable journey.
The Luxury Signature offers various transportation services to ensure a smooth and convenient travel experience. Private airport transfers can be arranged for seamless arrival and departure. For exploring the island comfortably, guests can book a private van with a professional driver, available for full-day or half-day use. Taxis and ride-hailing services are also accessible for short-distance trips.
For those who prefer to drive themselves, renting a car is an option, though The Luxury Signature only provides van rentals and does not offer sedans. Additionally, motorbikes and scooters can be rented from local providers for a more flexible and adventurous way to get around.
Please note that rates are subject to change at the time of booking. If you require assistance with transportation arrangements, our team is happy to help.