We take the security and safety of our hosts and guests very seriously. The Luxury Signature has partnered with Europ Assistance, an insurance company that covers against consequences and problems for holiday rentals up to 3 months, such as holiday cancellation or interruption, damages to property belonging to the owner, financial loss due to dishonesty or fraud, and non-conformity of rented accommodation. This insurance is offered optional to all our guests.
For further information please download our general terms and conditions.
| COVER | COVER |
|---|---|
| Cancellation or interruption due to :Serious illness, accident, death, major home damage, lay-off, professional relocation, roadblocks, strikes, any complication due to pregnancy until the 28th week. | Deposit / down payment + sums due, limited to € 10 000 |
| Holiday interruption due to :Serious illness, accident, death, major home damage, lay-off, professional relocation, roadblocks, strikes, any complication due to pregnancy until the 28th week. | Rent for unused portion of holidays, limited to € 10 000 |
| Personal liability: | |
| Property damage due to fire, an explosion or flooding | Limited to € 1 500 000 |
| Remedy of neighbours and third parties | Up to € 450,000 |
| Damage to the property or belongings of the owner of the rented accommodation | Limited to € 2 500, with € 75 deductible |
| Refusal by tenant to occupy premises following non-compliance of such | Money retained by owner |
| Hotel fees incurred on the site of the rental | Money retained by owner 75€ per person and limited to one night |
| Cover for financial loss resulting from dishonest or fraudulent actionLease fraudulently ensured | Refund of all sums paid by the reserving party thus defrauded which were retained by the owner |
| Hotel fees incurred on the site of the rental | 75€ per person and limited to one nightq |
For further information please download our general terms and conditions.
You take out insurance on the rented accommodation; you have to list the participants on the application form. Therefore, you only pay one single premium for all the participants.
The holiday rental is not cancelled and we will refund the amount paid by the absent family in proportion to the number of participants, therefore the other families will be still be able to enjoy the holiday.
Yes, within the limits of the cover (see table of cover), but you must pay the deductible, the amount of which is indicated in this table.
Yes, if a deposit was paid to the owner.
We will also refund the whole rent.
No. If you have valuables (jewellery, watches) and would like to insure them, contact your insurance company to take out comprehensive jewellery insurance covering the required region. This also applies to nomadic devices (laptops, smartphones, etc.)
You must take out the insurance policy NO LATER THAN 10 DAYS AFTER paying the deposit and/or signing the rental agreement and at least 96 hours before the start of the rental period. After this period, only third-party liability will be covered.
Yes. You will be held responsible. The insurance company will pay for the damage caused in the rented accommodation, with a ceiling limit for damage due to water, fire and explosion of € 1,500,000.
Yes. The policy covers ascendants and descendants of the first degree, as well as son-in-laws, daughter-in-laws, brothers and sisters.
No. Cancellations due to weather events related to the restriction or prohibition of air traffic are not covered by the policy.
No. A policy has to be taken out for each rental.
It is compulsory to have a hard copy for rentals in France. This is not always the case for rentals abroad. For rentals in France, even if you do not have a written document, the agreements exchanged concerning the amount of rent, the type of property and the rental period are equivalent to a contract. Caution: under no circumstances can cash payments be allowed.
You should not take possession of the holiday rental for this reason and we shall refund your rent. We shall contact the owner and deal with the matter. We shall also pay for you to stay one night in a hotel.
Yes. We shall refund the amount of rent you have paid. We shall also pay for you to stay one night in a hotel within the limit indicated in the cover table.
