One of the things that set the luxury villa experience apart from other accommodation types is its premium bespoke services. This is where your concierge service comes into play. Think of the concierge as your nerve center and an important piece in what makes villa rental customer service special. It plays a crucial role in ensuring that every detail is covered and not a single guest request or need is left unattended throughout their holiday. Say the guest has special requirements when it comes to their diet, or is in need of babysitting services, or would like to book a yacht charter, it is the concierge’s duty to make this happen and to make sure that the guest doesn’t need to worry about such concerns – no matter how big or small. This in turn, ultimately leads to a more satisfying and enjoyable vacation. While a stay starts at the villa, …
August 11, 2021
Guest Experience: Running a Villa Concierge Service that Delivers
by: The Luxury Signature